SERVICES

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Our property management consulting services deliver expert guidance and customized solutions to assist property owners, managers, and investors in maximizing performance and profitability.  

Whether managing a market-rate or an affordable community, it’s crucial to recognize that potential residents have choices. Don’t let a poor leasing experience stand in the way of securing new residents.

Our Apartment Mystery Shopping Services are specifically designed to evaluate the leasing experience in real-time, as well as the overall customer service provided by your team.

Through this service, highly trained mystery shoppers pose as potential renters to assess every stage of the leasing process—from the initial inquiry and property tour to follow-up communications.

We proudly serve Wayne, Oakland, Macomb, and Washtenaw counties.

Weekend Shops Available!

Signing a lease is just the beginning of the resident experience. Engaging with residents throughout their stay fosters trust, loyalty, and long-term retention. By consistently gathering feedback, you can identify areas for improvement, address concerns proactively, and create a community where residents feel heard and valued. 

Our customized resident surveys provide property managers and owners with invaluable insights, helping you enhance the living experience and build lasting relationships with residents. 

• Understand Resident Needs – Gain real-time insights into what matters most to your community.
• Improve Retention Rates – Address pain points before they turn into move-outs.
• Enhance Property Reputation – Positive experiences lead to word-of-mouth referrals and strong online reviews.
• Increase Resident Engagement – Foster open communication and build a sense of belonging.

    ARE YOU HOTMA COMPLIANT?

Don't wait for an MOR notification to start preparing—stay ready at all times! Preparation is the key to success. 

Our Pre-MOR (Management and Occupancy Review) services help your property stay ahead of potential compliance issues and ensure you are always prepared.

Pre-MOR audits will be conducted virtually utilizing encrypted software to ensure the protection of confidential information. Clear and consistent communication with the designated site contact will be maintained throughout the process to ensure a successful audit. 

Let us help you achieve and maintain compliance, reduce risk, enhance overall performance of your property and increase your MOR score.

PLEASE NOTE: Our Pre-MOR services,  do not include auditing of any financial information listed on the HUD-9834. We strictly review operational policies and resident files.

*Pre-MOR Audits can also be conducted onsite, modest travel cost will be associated.

Ensuring that resident files are meticulously maintained according to program rules is a crucial aspect of affordable housing management. 

With the recent implementation of the Housing Opportunity Through Modernization Act (HOTMA), compliance with updated rules has become more critical than ever. Don't risk overlooking these important changes—partner with a trusted expert who understands the complexities and compliance requirements of affordable housing.

Our Affordable Housing File Review Service is designed to help your property stay fully compliant with all regulatory requirements, including the latest updates from HOTMA, while maintaining accurate and organized documentation. We specialize in reviewing resident files to ensure that all required documents and processes meet the highest standards of compliance. Our service also includes organizing resident files according to specific program record keeping requirements, ensuring that your files are maintained in an efficient and accessible manner. 

Key Features of our File Review Service:

• HOTMA Compliance
• Secure Software Usage
• Clear Communication
• Thorough Review of Tenant Files
• Tailored to Your Needs
• Expert Knowledge of Affordable Housing Regulations

Don't risk the integrity of your files.  By partnering with us, you gain access to dedicated experts who ensure your community remains compliant with all the latest regulatory updates.  

* File Audits can also be conducted onsite, modest travel cost will be associated with on-site file reviews. 

Our Policy and Procedure Review, Development, and Optimization service is designed to help property management teams establish a solid foundation for operational excellence.

Policies and procedures are the backbone of effective management, ensuring consistency, compliance, and efficiency across all aspects of property operations. By implementing well-structured and comprehensive policies, property management teams can:

• Improve Efficiency 
• Standardize Training
• Increase Accountability 
• Strengthen Risk Management 
• Boost Resident Satisfaction

By leveraging our expertise, property management teams can operate more effectively, reduce liability, and create a more stable and productive working environment.

We specialize in ensuring your company maintains compliance, operational efficiency, and accountability through customized internal audit services. 

Whether your organization requires a thorough review of your existing internal audit processes or the creation of a tailored internal audit framework, we deliver solutions designed to safeguard your operations and establish effective checks and balances.